3dmark Privacy Policy — Your Data Is Fully Protected With Us

Introduction

3dmark (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming and betting platform serving users in Bangladesh and beyond. We place the highest priority on our users' privacy. This Privacy Policy explains in detail what information we collect when you use the 3dmark website or application, why we collect it, and how it is used and protected.

Before reading this policy, please note that by registering with 3dmark, you automatically agree to these privacy terms. We encourage you to take a moment to read through the full policy carefully — we want you to be fully informed.

What Information We Collect

When you create an account or use services on the 3dmark platform, we may collect various types of information. This information generally falls into two categories:

What You Provide Directly:

• Full name, date of birth, and nationality
• Email address and phone number
• Home address and postal code
• A copy of your ID card, passport, or driving licence for identity verification
• Bank account or payment method details (for deposits and withdrawals)
• Transaction History & Gaming Records

Automatically Collected Information:

• IP address and device information
• Browser Type & Version
• Usage data collected through cookies and tracking technologies
• Login times, browsing patterns, and time spent on each page
• Referral Sources & Click Patterns

How We Use Your Information

3dmark uses your information only for specific, legitimate purposes. We never misuse your data. Common uses include:

• Account Creation & Management: To keep your account active and ensure your login remains secure.
• Identity Verification (KYC): To verify your age and identity in compliance with gambling regulations.
• Transaction Processing: To ensure deposits are received and withdrawals are processed successfully.
• Customer Support: To resolve your issues quickly and provide effective support.
• Fraud Prevention: To prevent account hacking and money laundering.
• Promotional Offers: To send you relevant bonuses and offers based on your preferences.
• Platform Improvement: To enhance and improve your overall user experience.
• Legal Obligations: To provide required information to government or regulatory authorities.

Sharing Information with Third Parties

3dmark never sells your personal information to advertising companies or any third party for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment Processors: Authorised payment gateway providers for processing transactions.
• Identity Verification Service: Regulated third-party providers for KYC verification.
• Legal Authorities: In response to a court order or legal requirement.
• Regulatory Authority: Information required upon request by the licensing authority.
• Technology Partners: Technology service providers essential to platform operations.

All third-party partners are required to comply with 3dmark's strict privacy standards.

Cookie Policy

3dmark uses cookies to improve your experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: To load the site and maintain your login session — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and timezone settings.
• Analytics Cookies: These help us understand which parts of the site are used most — you can turn them off at any time.

You can delete or disable cookies at any time through your browser settings, though doing so may limit certain features.

Your Rights

As a 3dmark user, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your information be deleted.
• Data Portability: You may download your information in a readable, portable format.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Marketing Opt-Out: You can opt out of receiving promotional emails or messages at any time.

To exercise any of these rights, please contact our support team.

Data Retention Period

3dmark retains your data for as long as your account remains active or as needed to provide our services. Even after account closure, certain information may be kept for a defined period to meet legal and regulatory obligations. Financial transaction records are typically retained for five to seven years.

Children's Privacy

3dmark is an 18+ platform. We do not knowingly collect any information from individuals under the age of 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.

Policy Updates

3dmark may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in advance via email or a platform notification. Continued use of the platform following any changes will be considered acceptance of the updated policy.

Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is always here to help.

📧 Email: support@3dmark.click

We typically respond to all requests within 48 hours.